45-day return policy. You have a full 45 days from the date of purchase to return our products for a refund for any reason whatsoever. Returned items must be returned in the same condition that they were received. You will receive a full refund less a 10% restocking fee on all returns. Special bulk orders may not be returned.
We will refund items that have manufacturers defects up to 3 months after purchase. Please note that bulk medals are for mass distribution and may tarnish over time. If bulk medals are worn against the skin, finish and silver plating may eventually wear away. These effects are not covered under warranty.
Most orders ship within 24 business hours and will arrive within 2-5 business days. A minority of orders may take up to 10 days to arrive. If you need faster shipping, please contact us by telephone. We do accommodate international shipping on a case by case basis. Please contact the office for more information.
Orders may be cancelled before the order has shipped. Once the order has shipped, the return policy above applies. Special order items cannot be cancelled once produced or shipped from our manufacturer.